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RETURNS & EXCHANGES

Brick & Mortar Policy
New and unworn/unused items purchased at the Lone Flag Brick & Mortar location are eligible for exchange or store credit only. The Lone Flag team must be notified within 7 days of the purchase for exchange or store credit and all original tags must be attached. 

Online Domestic Policy
New and unworn/unused items purchased online domestically are eligible for a full refund, exchange or store credit. The Lone Flag team must be notified within 7 days of the delivery in order to receive a return authorization number and all original tags must be attached. All shipping costs are paid by the customer, unless, the item has been damaged before or during delivery or there there has been some other mistake by our account. We cannot and will not take responsibility for items returned to us without us being notified first and/or items that are returned with a shipping alternative where you can not trace the package.

Online International Policy
New and unworn/unused items purchased online internationally are eligible for exchange only. The Lone Flag team must be notified within 7 days of delivery in order to receive a return authorization number and all original tags must be attached. All shipping costs are paid by the customer, unless, the item has been damaged before or during delivery or there has been some other mistake by our account. International customers are responsible for the full shipping costs of exchanged goods and a shipping invoice issued by Lone Flag for freight from the store back to the customer must be paid prior to sending a package back for an exchange. We cannot and will not take responsibility for items returned without being notified first and/or items that are returned with a shipping alternative where you can not trace the package.

Final Sale Policy
All custom ordered and pre-ordered pieces are final sale. Any product purchased under sale pricing or during an event featuring a discount is also considered final sale and not eligible for refunds or exchange. 

We are here to help and provide the utmost in quality and service. For any questions or concerns related to shipping, returns or refunds, please contact us at info@loneflag.co